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Service Design · Programme Redesign

Harvest Grant Programme

From a grant programme to a platform for learning, connection, and impact.

Client Inci Foundation
Delivered via Originnovation
Role Service Designer & PM
Duration 8 Months
Focus areas Sustainability Innovation · Capacity Building · Entrepreneurship
01Overview

Supporting researchers and early-stage innovators to turn academic knowledge into sustainable ventures.

Harvest Grant Programme was Turkey's first thematic grant programme supporting postgraduate researchers working on sustainability-focused projects. Its first edition funded promising research, but revealed a broader challenge: funding alone was not enough to create sustained learning, collaboration, and measurable impact.

When Originnovation joined the programme's second call, I worked as Service Designer and Project Manager to redesign the end-to-end service – connecting participant experience, mentoring, programme operations, and knowledge transfer into one coherent model.

02The Challenge

Funding promising research was only the beginning. The challenge was creating the conditions for that knowledge to develop, connect, and continue beyond the grant itself.

Learning Community

How might participants evolve from individual grantees into members of a learning community?

Grant Mechanism

How can the grant mechanism integrate mentoring and evaluation tools?

Central Inquiry

How might a grant programme become a system for collective impact?

Goal – Transform Harvest from an individual funding programme into a collective, learning-based impact model.

Continuity

How can the foundation sustain this model autonomously in future cycles?

03Understanding the Ecosystem

Every stakeholder experienced the programme differently, yet every experience depended on the same operational system.

Before proposing solutions, I mapped how participants, mentors, trainers, programme coordinators, and the foundation interacted across the programme lifecycle. Stakeholder mapping and journey analysis revealed communication gaps, duplicated work, unclear responsibilities, and moments where a better operational system could improve the experience for everyone.

İnci Vakfı
Foundation
Originnovation
Originnovation
İnci Holding
İnci Holding
Academia
Mentors
Instructors
Participants
Foundation · İnci Vakfı, at the core
Delivery partners · Originnovation · İnci Holding
Stakeholders · mentors · participants · academia · instructors
04Design Strategy

Designing for scalability meant designing for both participants and programme operators.

Rather than adding more activities, I focused the redesign on the interactions already shaping the programme. The strategy balanced two needs: creating a meaningful participant journey while reducing the operational effort required to deliver it.

Design Thinking Process
Empathize
Define
Ideate
Prototype
Test
Strategic Moves
01

Standardize recurring operational processes.

02

Strengthen collaboration between stakeholders.

03

Create reusable systems instead of one-time solutions.

05Design & Implementation

The programme became a connected service rather than a collection of independent activities.

I redesigned the programme as one continuous journey across three stages: Definition, Implementation, and Harvest. Application, mentoring, learning, evaluation, progress tracking, and post-programme support were designed as connected touchpoints rather than separate activities.

Programme webinar session
Programme Architecture
01 / Definition
Application
Evaluation
Mentor Matching
Onboarding
02 / Implementation
Mentoring Sessions
Learning Webinars
Progress Tracking
Team Scorecards
Coordinator Reviews
03 / Harvest
Harvest Day
Post Support
Continuation
06What We Delivered

The redesign extended from participant journeys to the systems behind delivery.

01

Programme Design

Participant Journey
Learning Journey
Programme Architecture
Service Blueprint
02

Operational Systems

Mentor Management
Mentor Onboarding Flow
Mentor-Participant Matching
Progress Tracking Framework
Evaluation Structure
Communication Workflows
Harvest Day Operations
03

Facilitation & Delivery

Workshop Design
Mentor Webinars
Stakeholder Coordination
Programme Delivery Support
Social Media Content Design
07Operational Handover

The final deliverable was not another recommendation. It was the ability to run the programme without us.

To make the model transferable, I consolidated the service into an operational handbook, implementation guide, reusable templates, and process documentation. Together, these captured not only what to deliver, but how to operate, evaluate, and improve future programme cycles.

Deliverable System

Operational Handbook

Complete system model and step-by-step cohort delivery guidelines.

01
Cohort Blueprint
End-to-end journey maps for researchers and mentors.
02
Operational Playbooks
Manual guidelines for selection, matching, and Harvest Day.
03
Reusable Templates
Pre-formatted sheets, emails, and evaluation rubrics.
Harvest Grant Programme report and implementation guideline

Harvest Grant Programme 2023Project Report & Implementation Guideline

08Impact

A more structured programme connected funding with learning, mentoring, and continued support.

The redesign established a structured operational model that improved consistency across the participant journey – connecting funding with mentoring, learning, and continued support.

Programme Reach
36Applications received
15Finalist projects
10Awarded projects
100+Stakeholders engaged
Experience
90%Mentor satisfaction
Funding Mobilised
1M₺Total grant value
09Reflection
"Designing for the experience also means designing for the people who have to deliver it."

Harvest changed how I think about service design. A meaningful participant journey is only sustainable when the organization behind it has the clarity, tools, and confidence to reproduce it. Since this project, I have treated operational design and knowledge transfer not as the final stage of a service, but as part of the service itself.

Experience + Operations
design both sides of the service
Reusable Systems
build beyond one programme cycle
Capability Transfer
design for independent continuation
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