Service Design · Programme Redesign
From a grant programme to a platform for learning, connection, and impact.
Harvest Grant Programme was Turkey's first thematic grant programme supporting postgraduate researchers working on sustainability-focused projects. Its first edition funded promising research, but revealed a broader challenge: funding alone was not enough to create sustained learning, collaboration, and measurable impact.
When Originnovation joined the programme's second call, I worked as Service Designer and Project Manager to redesign the end-to-end service – connecting participant experience, mentoring, programme operations, and knowledge transfer into one coherent model.
Funding promising research was only the beginning. The challenge was creating the conditions for that knowledge to develop, connect, and continue beyond the grant itself.
How might participants evolve from individual grantees into members of a learning community?
How can the grant mechanism integrate mentoring and evaluation tools?
How might a grant programme become a system for collective impact?
Goal – Transform Harvest from an individual funding programme into a collective, learning-based impact model.
How can the foundation sustain this model autonomously in future cycles?
Before proposing solutions, I mapped how participants, mentors, trainers, programme coordinators, and the foundation interacted across the programme lifecycle. Stakeholder mapping and journey analysis revealed communication gaps, duplicated work, unclear responsibilities, and moments where a better operational system could improve the experience for everyone.
Rather than adding more activities, I focused the redesign on the interactions already shaping the programme. The strategy balanced two needs: creating a meaningful participant journey while reducing the operational effort required to deliver it.
Standardize recurring operational processes.
Strengthen collaboration between stakeholders.
Create reusable systems instead of one-time solutions.
I redesigned the programme as one continuous journey across three stages: Definition, Implementation, and Harvest. Application, mentoring, learning, evaluation, progress tracking, and post-programme support were designed as connected touchpoints rather than separate activities.
To make the model transferable, I consolidated the service into an operational handbook, implementation guide, reusable templates, and process documentation. Together, these captured not only what to deliver, but how to operate, evaluate, and improve future programme cycles.
Complete system model and step-by-step cohort delivery guidelines.
Harvest Grant Programme 2023Project Report & Implementation Guideline
The redesign established a structured operational model that improved consistency across the participant journey – connecting funding with mentoring, learning, and continued support.
"Designing for the experience also means designing for the people who have to deliver it."
Harvest changed how I think about service design. A meaningful participant journey is only sustainable when the organization behind it has the clarity, tools, and confidence to reproduce it. Since this project, I have treated operational design and knowledge transfer not as the final stage of a service, but as part of the service itself.